LER Specialist – Spanish Speaker, Law Enforcement Response Team

Key job responsibilities

• Evaluate and respond to law enforcement requests in a manner consistent with the privacy and security of business and customer information, in accordance with the law and with Amazon’s various policies and procedures
• Receive and process emergency law enforcement requests both during and outside of normal business hours, and sometimes overnight
• Utilize a combination of manual and automated tools to compile information potentially responsive to a particular law enforcement request
• Communicate verbally and in writing in both Spanish and English with law enforcement personnel, Amazon employees, outside counsel, and others
• Assist in the identification of patterns and trends that might be evident from the processing of certain law enforcement requests

Basic Qualifications

• Bachelor’s degree or 5+ years of equivalent experience
• Written or verbal native fluency in both Spanish and English
• Previous experience dealing with Spanish authorities, regulators and/or law enforcement
• Ability to demonstrate sound judgement even in ambiguous situations
• Experience using MS Office Professional Suite in a professional work environment, including Excel

Preferred Qualifications

• Prior experience engaging with law enforcement personnel, and/or experience in law enforcement
• Prior experience as legal professional
• Ability to work and to thrive in a fast-paced, deadline-oriented environment with high-volume workflows
• Excellent organizational skills, and ability to work independently and manage multiple projects at once
• Excellent ability to build strong relationships with internal and external clients and customers
• Demonstrated ability to collaborate with colleagues